Thank you for taking your precious time to contact us and for bringing this to our attention. I'm sorry to hear your Toshiba 5TB SATA 6Gb/s 7200rpm, 128MB Cache, 3.5-Inch Internal Hard Drive (PH3500U-1I72) was damaged. Nobody wants to pay for a damaged item. It's not our intention to send you that kind of item, I'm hoping that you'll consider this as an isolated issue.
If you want replacement the item and it's available to be shipped by Amazon, please contact us by phone or chat (https://www.amazon.com/gp/help/customer/contact-us) and we’ll help you place a new order with upgraded shipping to make up for the inconvenience.On the other hand, we'll issue a refund when we receive and process the returned item. We'll send you an e-mail when this refund is complete.
I'm hoping you find these actions satisfactory and up to your expectations. This is the least that I can do to address the unintentional inconveniences that we caused.
We look forward to hearing from you soon. We look forward to seeing you soon. Thank you for choosing Amazon.com.
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