It would seem that the case for improving customer satisfaction to improve profitability has been made ineffectively to management seeking to cut cost to drive short term performance. 
수익성을 끌어올리기 위한 고객만족 개선에 대한 그 케이스는 비용을 삭감하기위한 단기적 퍼포먼스에 지나지 않는것처럼 보였다.


이게 이 해석이 맞나요..?