Thank you for your email regarding your recent order attempt. I'm happy to help you. 

We have been unable to locate any recent orders under your email address. We regret any inconvenience this may cause. 

An email confirmation is sent within 24 hours for all orders placed. If you didn't receive this confirmation, we probably didn't receive your order. It sounds as though you may be seeing a pre-authorization on your account for the attempted order. When an order is submitted, a pre-authorization may temporarily appear on your account even though the order was not successful. Pre-authorizations fall off in about 3 to 5 business days; feel free to contact your financial institution for an exact timeframe. 

To be certain your order hasn't processed, please call our Customer Service Department at 1-800-756-5005 and request that a Service Specialist search our files with your credit card number. 

Email is not a secure means of transporting information such as credit card numbers. For your security, we ask that you do not send credit card information via email. 

YunJi, thank you for your interest in BathandBodyWorks.com. We look forward to hearing from you.

라고왔는데 결론적으로 주문이안됐다는거죠?

3-5일이 있는문장이 무슨얘기인지 모르겠어서요... 그전에 취소하란얘긴가요?

카드승인취소하고 다시주문해야되는건지... 아 ㅠㅠㅠㅠㅠㅠㅠㅠㅠㅠㅠㅠㅠ

진짜울고싶당