Your request has been received and logged in our system, your task has been allocated a specific case number and is currently being processed.
If you have any queries about your request, we always recommend that you reply to the last email you received from us. When you create a new email to an already active request, please always ensure that the correct case number is listed in the subject line, otherwise your email may not be assigned correctly.
Note that you can also contribute error statements from your computer, as this will speed up the processing of your request. Unless already complete, we would ask you to reply to us by email and attach the diagnostic file KMDiag.ZIP created by the program kmdiag.exe which can be downloaded from the following link: ==> ftp://ftp.kochmedia.com/pub/hotline/KMDiag.exe
Deep Silver Inc. 900 Larkspur Landing Circle, Suite 103 Larkspur CA 94939 / USA