아마존 에서.. 도와주세여

얼마전 8월 6일날 아마존에서 물건을 하나 샀는데 물건이 도착예정일이 지나서도 배송대행센터 배송지에 오지도 않고 트레킹번호도 없는거라고 추적이 불가능 하다고 뜨고 해서 문의로 구글 번역돌려서 어떻게된건지 라고 말을 했는데 답변이 못알아 먹겟 왔어요 어떻해야 해여 ?

메일은 이렇게 왔습니다

1,August 29, 2013 / Incident ID Number - 2029177

Dear Minhyouk Kim,

Thank you for contacting PlumStruck.

We are eager to assist you; however your email does not include the information required so that we can assist you. If you still need our assistance, please respond to this email providing the details of the situation so that we can further assist you.

If you have any additional questions, please feel free to contact me directly by replying to this email.

Sincerely,

Scott R

Customer Care Specialist

PlumStruck

Your Incident ID Number - 2029177

--- Original Message ---
From: minhyouk kim - Amazon Marketplace <[e-mail address removed]>
Received: 8/28/13 4:04:42 AM CDT
To: PlumStruck <[e-mail address removed]>
Subject: Order delivery inquiry from Amazon customer minhyouk kim (Order: 111-4648019-1003400)

Order ID 111-4648019-1003400:
1 of Great Northern Popcorn 2-1/2-Ounce Red Tabletop Retro Style Compact Popcorn Popper Machine with Removable Tray [ASIN: B002Y4ZG7W]

------------- Begin message -------------

Shipments were received in 1Z8E09A70355435233 invoice number or press not what problem there is no trace where you order the goods the day of the 6th August.

------------- End message -------------

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Hi minhyouk kim, will you please take a minute to share your experience?

You Purchased:
Great Northern Popcorn 2-1/2-Ounce Red Tabletop Retro Style Compact Popcorn Popper Machine with Removable Tray (New)
From PlumStruck Estimated Delivery Date: August 19, 2013 - August 27, 2013

How did the seller do?

Excellent -	Item delivered on time, was as described, great customer service (if contacted)
I had a different experience...
Does the product meet your expectations?
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After logging in, you'll see a list of all the orders that need feedback.
Find the order on the list and leave feedback.

If you have questions regarding a transaction, we advise you to check with your seller for details. To view your latest transactions, go to Your Account.

이렇게 왔네여 다구글 번역해서 문의 보낸거랑 구글 번역해서 보는데 한계가 있네여 머라하는건지;;; 도와주세여 ㅠㅠ