험블번들 결제오류로 60달러가 더 결제되서 환불받으려고 하는데요

지금 일주일째 펜팔하는것처럼 Charles (Humble Bundle)  요아저씨랑 메일만 주고받고있네요. 이번에 받은 메일내용은

Charles (Humble Bundle)

Jul 24 13:57

Hi there,

Thank you for writing in! Due to the success of our recent bundles we have been experiencing a larger than normal support load.

We are trying to get to your request as quickly as possible. To help us more quickly resolve your issue, it would be wonderful if you could reply to this message with the transaction ID for your order. That way our support ninjas will be able to help with your request immediately. For information on how to locate your transaction ID, please refer to this help article: https://support.humblebundle.com/hc/en-us/articles/202556850-Finding-your-Transaction-ID

If your request is regarding a gift, please reply with the original link which was provided with your gift and we'll follow up to investigate.

Also, if your request is unrelated to the items above, please let us know that you still need assistance and we'll get back to you as soon as possible.

Lastly, if you no longer need assistance no further action is necessary.

Thank you very much for your patience and support!

 

 

이거고요

저번에 제가 보낸 내용은            

Jul 23 19:39

Hi there I purchased the Humble bundle this time. An attempt was made to pay through the payment of the Amazon at first, but payment has not been made , it was the same even look at the 2-3 times. So, to pay via paypal, at one time settlement? Blow. However, it was Mashi Nagato missing $ 60 passbook to what you had to pay through the Amazon becomes the progress as it is. Come and was Mashi Hageto If it is possible to refund.

Humblebundle email:[email protected]


humble 2k bundle
https://www.humblebundle.com/downloads?key=q4bKYdMDaWzMHKn2
https://www.humblebundle.com/downloads?key=Y23a4cNu4tW6GW75
https://www.humblebundle.com/downloads?key=UGt7Gkc3BUaHTqf7

Transaction id :
Purchase Humble 2K Bundle (transaction id: XFPJ07QG2WFFY)
Purchase Humble 2K Bundle (transaction id: XNNK8JHFKC6KM)
Purchase Humble 2K Bundle (transaction id: X43MAXMN27BV1)

I want to refund $ 60 . Thank you.

이거에요.

이상한 부분이나 조언같은것좀 해주실수 있을까요?? ㅠ