We have received your email for help (case #124981) and are currently assigning it to one of our roaming support Ninja.

If you have managed to fix the issue yourself or the mercenaries invading your quaint mountain village have retreated, reply to this email with "#resolve”.

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첫줄과 마지막줄은 알겠는데 중간부분이 아예 해석이 안되네요. 해석해주실분 있으신가요?