주문한 물품이 다 안와서 클레임걸었고,

해당 업체가 배송업체를 통해 수사중입니다.

 

이런 메일을 받았는데, 결과가 나왔다는건지 클레임 중이란건지.. 헷갈리네요.

해석좀 부탁드립니다.

 

본삭금 걸었습니다.

 

Dear Valued Customer,

 

We have been notified by UPS that your package investigation has resulted in a claim. At this time, we can either send a replacement order, pending item availability, to an alternate address or issue you a gift card valued at the cost of your lost order.

 

If you have reported a damaged package / item, please return the item for an exchange or refund.

 

Please contact us via email or at 1.866.302.9443, so that we may assist you. Please reference your Investigation Number located at the bottom of the email when contacting us via phone.

 

Thank you for your patience in this matter.