The tickets that you have purchased are not refundable, but due to the circumstances, if you can send us a letter from your doctors or hospital (on a letter headed paper) we would refund your payment in full. You would also need to forward the email with your PDF tickets attached to [email protected]
제가 여행을 계획했다가 건강상의 문제로 못가게 돼서 환불요청 메일을 보냈는데 이렇게 답장이 왔어요.
병원서류를 보내달라는건 알겠는데 on a letter headed paper을 어떻게 해석해야하나요??
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