Thanks for contacting Microsoft Support, my name is Charmaine B. Please allow me a few moments while I review the information you provided.

Thanks for bringing this up, no worries, I got your back here, I can definitely check your account and here and see what we can about your request today. I'll make sure to get everything resolved for you today.

Do you mind me asking the reason why would you like a refund?

Thank you for the information, so the reason why you want a refund is because you can't upgrade to Windows 10 pro, is that correct? 

We truly understand what the reason, no worries, in this case, we will go ahead and process a refund for the charge on your account for the full amount of (4,598.00 VEF) for the Windows 10 Pro. As a one time courtesy of Microsoft, we will go ahead and process your request, we can only process a refund once in a calendar year. Just in case you will request a refund in the future, we will need to refer you to developer of the game or to your bank to file a dispute. But rest assure that this transaction will be refunded back on your VISA x2557

Alright! Let me go ahead and process everything here, all you need to do is to sit back and relax, I will make the process quick and painless for you. One moment please.

Yes, no worries, I am currently processing the refund now. :) 

Hi! Thank you for waiting, I have a good news for you, I was able to process everything here, and you don’t have to worry about it anymore. Rest assured that everything was taken care here on your account. Here’s your case number: 1367754827

You can now check the changes on line:https://account.microsoft.com

Just to give you a heads up, it will take 3-5 business days before it will reflect on your account, but still it depends on the clearing time of your bank when this amount will reflect on your bank statement. But rest assured that we already process the refund for the charge.

Will there be anything else that I can assist you with or like do just to make you smile today?

Thanks. 

This is for Windows 10 Home

17966250161

Okay, just to confirm, what would you like to return, the Pro or home?

Thanks for confirming, so this is the order number for the Windows 10 Pro. 

11029707066

Right?

No worries, I got you, again, I will process the return of this order number: 11029707066 since this is the one for the windows 10 pro. 

Okay?

The order number 17966250161 is for the windows 10 home, I will not return it since this is the one that you want to keep, right?

Oh, so both of the, right? 

Okay. :)  I was able to process it. 

Again, the refund process will take 3-5 business days, okay?

You can check your Microsoft account after 24 hours/

Will there be anything else that I can assist you with or like do just to make you smile today?

You are most welcome.

I know you are in a hurry and I don’t want to waste of your time anymore but I just want to ensure that I have covered everything for you with your first contact with me. Before we end the chat session, I just want to confirm if I was able to resolve your concern?

Awesome! I will take that as a yes. :)

I will let you go now.

Happy Holidays. :D

Thank you for letting us become a part of your Wonderful day. Thank you for letting me and the Microsoft Team provide you an excellent quality of service. Again my name is Charmaine, thank you for choosing Microsoft. It has been a pleasure working with you. Have a great day.

Your Answer Tech Charmaine B has ended your chat session. Thanks for visiting Answer Desk.