Thank you for contacting DHL Parcel and DHL eCommerce regarding the delivery of your shipment. We regret you haven’t received your shipment yet. Delivery time delays can be due to weather incidents, customs or backlogs. In case your parcel has not arrived within 10 business days after the expected delivery date, kindly contact your sender to discuss further options. An official investigation can only be raised by our contract partner, in this case the shipper. We apologize for the inconvenience caused during the delivery process